Blys

FAQ 0

Getting Started 0

Before Booking 26

• How does Blys work?
• How do I book?
• What types of services can I book through Blys?
• Do I need to provide anything for my mobile massage?
• Do the massages include face / scalp massage?

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After Booking 10

• How would I know if my booking is confirmed?
• I just made a booking. How do I know which service provider is coming?
• How do I track the progress of my booking?
• What should I wear during the massage?
• Is it ok for me to ask my massage therapist to go firmer or softer during my massage?

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After Your Treatment 8

• I really liked the service provider I had. Can I rebook the same service provider?
• Can I book a service provider privately instead of through Blys?
• Can I create my own list of service providers that I liked / disliked?
• Is it normal to feel a bit sore after a deep tissue / remedial massage?
• What happens when I give my service provider a 5 star review?

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Contact 2

• How can I contact Blys?
• How can I contact my service provider?

Account & Profile 10

• How can I update my contact details e.g. mobile number, email address?
• How can I update or remove a saved address from my account?
• How do I add a payment method to my account?
• How can I remove a payment method from my account?
• I forgot my password. How can I reset it?

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Pricing & Payments 16

• Pricing and fees
• Charges and rates for bookings in hotels
• Can I get a rebate from my private health fund for my massage?
• What types of payments do you accept?
• Why is there a $1 charge in my bank statement?

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Changes & Cancellations 3

• Client Cancellation Policy
• How do I modify / update my booking?
• How do I cancel my booking?

Gift Vouchers 2

• Do you offer gift vouchers or gift cards?
• What is the validity period for a gift voucher / coupon code?

Trust & Safety 3

• How does Blys verify the service providers on its platform?
• What is a practitioner code of conduct?
• How do I report a practitioner or make a complaint?

Code of Conduct 2

• What is a practitioner code of conduct?
• How do I report a practitioner or make a complaint?

Troubleshooting 4

• My service provider caused a small damage (e.g. oil stain). What do I do?
• How do I know which version of the Blys client app I have?
• The service provider left an item at my house. What should I do?
• How do I update my client app to the latest version?

Getting started 55

• What is the process to join Blys?
• How does Blys work for professionals?
• How does the Blys Pro App work?
• How It Works: Beauty / Cosmetology
• What's included in standard massage service?

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Account & Profile 18

• How do I view & update my professional account details?
• What is my Blys Pro Dashboard login?
• Can I ask clients to book me directly through Blys?
• How can I promote my Blys profile to clients?
• How do I upload my photo on the app and what are the guidelines?

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Ratings & Reviews 6

• How does the rating system work?
• What happens if a client leaves a bad rating or review?
• Do you have any tips on offering a 5-star experience to my clients?
• Completion and Rebooking Rate
• How can I view my client ratings & reviews?

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Payments, Insurance & Tax 17

• How do the payments work? How and when do I get paid?
• How much money do I take home from each booking?
• How do tiered accounts work?
• Do I declare the money I make through Blys on my tax return?
• How does the invoicing work? Do I create an invoice for the client?

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Trust & Safety 5

• What safety procedures & advice does Blys have for providers?
• What is Blys' dispute resolution process for professionals?
• What is a practitioner code of conduct?
• How do I report a client or make a complaint?
• Providing treatment to children

Changes & Cancellations 7

• Provider Cancellation (Abandonment) Policy
• What is the Blys cancellation and rescheduling policy for clients?
• I can't make it to my confirmed booking anymore. Can I just find another therapist to do it for me?
• Can I modify / update a booking?
• The client hasn't responded to my booking update request. What should I do?

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Health Fund Rebates 7

• How does a massage therapist get a health fund provider number?
• What types of massage are covered by health funds?
• What are Health Funds?
• What needs to be on the receipt provided to the client?
• What should you do if you treat clients while still waiting to receive your provider number?

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Technical Support 7

• I have the app but I'm not receiving booking notifications, or I think they are delayed.
• I can't go Online in my Blys Pro app
• Why am I receiving jobs from another location or city?
• Why am I receiving alerts for services that I don't provide?
• How do I update my pro app to the latest version?

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Blys For Offices & Teams 0

Blys For Hotels & Concierges 0

Blys For Care & Support Services 1

• How do I pay for NDIS participants? Does it come out of Core or Capacity Building?

Blys For Events & Promotions 0

Blys For Salons, Spas & Clinics 3

• Getting Started - Using Blys For Your Clinic
• Booking a therapist for your clinic
• Getting Started - Working In A Clinic Under Blys

Blys Affiliates 1

• How do I sign up to Blys Affiliate Program?

For Clients 3

• How does Blys Telehealth Service work for Clients?
• How much do you charge for the Telehealth Services?
• Can I get a rebate from my private health fund for online / telehealth treatments?

For Practitioners 4

• How do I sign up to Blys Telehealth Services as a Provider?
• How does Blys Telehealth Service work for Providers?
• Can I update my bio/public profile?
• Do you have any tips on the ideal home studio setup to offer online / virtual services through Blys?