To maintain the highest level of integrity and quality in our community, we have a 2-way rating & review system where clients and therapists rate & review each other after each treatment from 1 to 5.
This rating & review system help us keep the service quality standard in the platform as high as possible, whilst making sure everyone is having a positive experience. It also gives our therapist partners the opportunity to get immediate feedback from their clients – and ultimately improve their services (and therefore their earning potential) over time based on that feedback.
The ratings are on a scale of 1 to 5 – where 5 indicates an ‘amazing’, and 1 indicates a ‘very poor’ experience.
- When a client rates you 5 out of 5, you're automatically added to the client's "Favourites" list - which means you'll be prioritised (e.g. notified first) when that client makes another booking in future.
- If you receive 1 or 2 stars from a client, our platform automatically adds you to the client's "Blocked" list - so that you and that client are not matched again.
You can find your average rating and your reviews in the Account section in your therapist app or on our website. Our platform takes your average rating (as seen in your profile) into account when sending booking requests out to the therapist network; therapists with higher ratings are prioritised when being notified about new booking requests.
The basic formula is; the better service you provide = the higher ratings you get = the more bookings you receive = the more you earn.