Blys

FAQ 0

Getting Started 0

Therapist FAQ's 0

Before You Book 22

• How does Blys work?
• Do I need to provide anything for my massage therapist?
• What types of service are offered by Blys?
• Do the massages include foot massage or face / scalp massage?
• Do you have one of those pregnancy massage tables with hole?

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After You Booked 5

• I just made a booking. How do I know which therapist is coming?
• Is it ok for me to ask my therapist to go firmer or softer during my massage?
• I am loving my massage! Can I extend the session?
• What should I wear during the massage?
• How would I know if my booking is confirmed?

After Your Treatment 4

• I really liked the therapist I had. Can I book the same therapist again?
• Can I book a massage directly with a therapist instead of through Blys?
• Is it normal to feel a bit sore after a deep tissue / remedial massage?
• Can I create my own list of therapists that I liked / disliked?

Contact 2

• How can I contact Blys?
• How can I contact my therapist?

Account & Profile 1

• How can I update my contact details e.g. mobile number, email address?

Payments 8

• Can I get a rebate from my private health fund for my massage?
• Do you have HICAPS?
• Do I need to tip my Blys massage therapist?
• Where can I find a Blys massage coupon?
• What happens if my payment has been declined?

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Changes & Cancellations 1

• What is Blys cancellation and rescheduling policy?

Trust & Safety 1

• How does Blys vet its therapists?

Gift Vouchers 1

• Do you offer gift vouchers or gift cards?

Troubleshooting 1

• My therapist caused a small damage (e.g. oil stain). What do I do?

Getting started 37

• How does Blys work for therapists?
• What is the process when applying to join Blys?
• What's included in standard service?
• What's the difference between the modalities offered through Blys?
• I work for a clinic, can I still get bookings from Blys?

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Account & Profile 4

• How do I view & update my details?
• Can I ask clients to book me directly thru Blys?
• Are there tools that I can use to market my profile through Blys?
• How do I upload my photo on the app?

Ratings & Reviews 4

• How does the rating system work?
• What happens if a client leaves a bad rating or review?
• How do I become a 5-star rated therapist with Blys?
• Reliability and Rebooking Rate

Payments, Insurance & Tax 10

• How does the payments work? How and when do I get paid?
• Can the client leave a tip?
• Do I declare the money I make through Blys on my tax return?
• Can a client pay in cash?
• Can you pay me in cash?

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Trust & Safety 1

• What safety procedures does Blys have in place for therapists?

Changes & Cancellations 3

• I've accepted a job but I can't make it anymore. What do I do?
• If I can't make it to the massage, can I just find another therapist to do it for me?
• What is the Blys cancellation and rescheduling policy for clients?

Guide to Health Fund Rebates 5

• What are Health Funds?
• How does a massage therapist get a health fund provider number?
• What should you do if you treat clients while still waiting to receive your provider number?
• What needs to be on the receipt provided to the client?
• What types of massage are covered by health funds?

Technical Support 2

• I have the app but I'm not receiving any booking notifications. Am I doing something wrong?
• Why am I receiving jobs from another location or city?

Blys White 3

• Getting Started - Using Blys For Your Clinic
• Booking a Blys Therapist for Your Clinic
• Getting Started - Working In A Clinic Under Blys

Blys Affiliates 1

• How do I sign up to Blys Affiliate Program?