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Knowledge base
General
FAQ
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Getting Started
0
Therapist FAQ's
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Clients
Before You Book
23
How does Blys work?
Can I get a massage in isolation or quarantine during coronavirus / COVID?
What types of services can I book through Blys?
Do I need to provide anything for my massage therapist?
Do the massages include foot massage or face / scalp massage?
See all 23 articles
After You Booked
6
I just made a booking. How do I know which therapist is coming?
What should I wear during the massage?
Is it ok for me to ask my massage therapist to go firmer or softer during my massage?
I am loving my massage! Can I extend the session?
How would I know if my booking is confirmed?
See all 6 articles
After Your Treatment
8
I really liked the therapist I had. Can I rebook the same therapist?
Can I book a session directly with a therapist instead of through Blys?
Can I create my own list of therapists that I liked / disliked?
Is it normal to feel a bit sore after a deep tissue / remedial massage?
Do I get a discount for inviting a friend to use Blys?
See all 8 articles
Contact
2
How can I contact Blys?
How can I contact my therapist?
Account & Profile
5
How can I update my contact details e.g. mobile number, email address?
Do you offer membership services for clients?
How do I add a payment method to my account?
How can I remove a payment method from my account?
How can I update or remove a saved address from my account?
Pricing & Payments
11
Can I get a rebate from my private health fund for my massage?
How much do you charge? What are the rates?
Do you have HICAPS?
Do I need to tip my Blys therapist?
Do you have any offers? Where can I find a Blys massage coupon?
See all 11 articles
Changes & Cancellations
3
How do I cancel my booking?
How do I modify / update my booking?
What is Blys cancellation and rescheduling policy?
Trust & Safety
2
How does Blys vet the therapists?
What does Blys do in response to Coronavirus threat? (For Clients)
Gift Vouchers
2
Do you offer gift vouchers or gift cards?
What is the validity period for a gift voucher / coupon code?
Troubleshooting
3
My therapist caused a small damage (e.g. oil stain). What do I do?
How do I know which version of the Blys client app I have?
Therapist left an item at my house. What do I do?
Practitioners
Getting started
51
What is the process when applying to join Blys?
How does Blys work for professionals?
How It Works: Beauty Services
What's included in standard massage service?
What's the difference between the massage modalities offered through Blys?
See all 51 articles
Account & Profile
12
How do I view & update my professional account details?
Where can I find Blys therapist login for my professional account?
Can I ask clients to book me directly through Blys?
Are there tools that I can use to market my profile through Blys?
How do I upload my photo on the app and what are the guidelines?
See all 12 articles
Ratings & Reviews
6
How does the rating system work?
What happens if a client leaves a bad rating or review?
Do you have any tips on offering a 5-star experience to my clients?
Reliability and Rebooking Rate
How can I view my client ratings & reviews?
See all 6 articles
Payments, Insurance & Tax
15
How does the payments work? How and when do I get paid?
How much money do I take home from each booking?
How does tiered accounts work?
Do I declare the money I make through Blys on my tax return?
How does the invoicing work? Do I create an invoice for the client?
See all 15 articles
Trust & Safety
3
What safety procedures & advice does Blys have for professionals?
What does Blys do in response to Coronavirus threat? (For Professionals)
What is Blys' dispute resolution process for professionals?
Changes & Cancellations
3
What is the Blys cancellation and rescheduling policy for clients?
I've accepted a job but I can't make it anymore. What do I do?
I can't make it to my confirmed booking anymore. Can I just find another therapist to do it for me?
Health Fund Rebates
6
How does a massage therapist get a health fund provider number?
What types of massage are covered by health funds?
What are Health Funds?
What needs to be on the receipt provided to the client?
What should you do if you treat clients while still waiting to receive your provider number?
See all 6 articles
Technical Support
6
I have the app but I'm not receiving any booking notifications. Am I doing something wrong?
Why am I receiving jobs from another location or city?
Why am I receiving alerts for services that I don't provide?
How do I update my app to the latest version?
How to Install / Uninstall the Blys Pro app for practitioners
See all 6 articles
Blys For Business
Blys For Offices & Teams
0
Blys For Hotels & Concierges
0
Blys For Care & Support Services
0
Blys For Events & Promotions
0
Blys For Salons, Spas & Clinics
3
Getting Started - Using Blys For Your Clinic
Booking a Blys Therapist for Your Clinic
Getting Started - Working In A Clinic Under Blys
Blys Affiliates
1
How do I sign up to Blys Affiliate Program?
Telehealth & Online Services
For Clients
3
How does Blys Telehealth Service work for Clients?
How much do you charge for the Telehealth Services?
Can I get a rebate from my private health fund for online / telehealth treatments?
For Practitioners
4
How do I sign up to Blys Telehealth Services as a Practitioner?
How does Blys Telehealth Service work for Practitioners?
Can I update my bio/public profile?
Do you have any tips on the ideal home studio setup to offer online / virtual services through Blys?
Community forums
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Announcements
0
Feature Requests
2
Therapists should be able to "Rate & Review" clients
Posted by
Ilter Dumduz
,
over 2 years ago
Last Reply
by Ilter Dumduz
over 2 years ago
Therapists should be able to "Decline" job requests
Posted by
Ilter Dumduz
,
over 2 years ago
Last Reply
by Ilter Dumduz
over 2 years ago
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