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Knowledge base
General
FAQ
0
Getting Started
0
Therapist FAQ's
0
Clients
Before You Book
25
How does Blys work?
How do I book?
Can I get a massage in isolation or quarantine during coronavirus / COVID?
What types of services can I book through Blys?
Do I need to provide anything for my mobile massage?
View all 25
After You Booked
8
How would I know if my booking is confirmed?
I just made a booking. How do I know which service provider is coming?
How do I track the progress of my booking?
What should I wear during the massage?
Is it ok for me to ask my massage therapist to go firmer or softer during my massage?
View all 8
After Your Treatment
8
I really liked the service provider I had. Can I rebook the same service provider?
Can I book a session directly with a service provider instead of through Blys?
Can I create my own list of service providers that I liked / disliked?
Is it normal to feel a bit sore after a deep tissue / remedial massage?
What happens when I give my service provider a 5 star review?
View all 8
Contact
2
How can I contact Blys?
How can I contact my service provider?
Account & Profile
7
How can I update my contact details e.g. mobile number, email address?
How can I update or remove a saved address from my account?
How do I add a payment method to my account?
How can I remove a payment method from my account?
I forgot my password. How can I reset it?
View all 7
Pricing & Payments
15
How much do you charge? What are the rates?
Charges and Rates for Bookings in Hotels
Can I get a rebate from my private health fund for my massage?
What types of payments do you accept?
Why is there a $1 charge in my bank statement?
View all 15
Changes & Cancellations
3
Client Cancellation Policy
How do I modify / update my booking?
How do I cancel my booking?
Gift Vouchers
2
Do you offer gift vouchers or gift cards?
What is the validity period for a gift voucher / coupon code?
Trust & Safety
4
How does Blys verify the service providers on its platform?
What is a practitioner code of conduct?
How do I report a practitioner or make a complaint?
Client Coronavirus Policy
Code of Conduct
2
What is a practitioner code of conduct?
How do I report a practitioner or make a complaint?
Troubleshooting
4
My service provider caused a small damage (e.g. oil stain). What do I do?
How do I know which version of the Blys client app I have?
Service provider left an item at my house. What should I do?
How do I update my client app to the latest version?
Practitioners
Getting started
53
What is the process to join Blys?
How does Blys work for professionals?
How does the Blys Pro App work?
How It Works: Beauty Services
What's included in standard massage service?
View all 53
Account & Profile
17
How do I view & update my professional account details?
Where can I find Blys Pro login for my professional account?
Can I ask clients to book me directly through Blys?
Are there tools that I can use to market my profile through Blys?
How do I upload my photo on the app and what are the guidelines?
View all 17
Ratings & Reviews
6
How does the rating system work?
What happens if a client leaves a bad rating or review?
Do you have any tips on offering a 5-star experience to my clients?
Reliability and Rebooking Rate
How can I view my client ratings & reviews?
View all 6
Payments, Insurance & Tax
16
How do the payments work? How and when do I get paid?
How much money do I take home from each booking?
How does tiered accounts work?
Do I declare the money I make through Blys on my tax return?
How does the invoicing work? Do I create an invoice for the client?
View all 16
Trust & Safety
6
Provider Coronavirus Policy
What safety procedures & advice does Blys have for providers?
What is Blys' dispute resolution process for professionals?
What is a practitioner code of conduct?
How do I report a client or make a complaint?
View all 6
Changes & Cancellations
2
Provider Abandonment Policy
I can't make it to my confirmed booking anymore. Can I just find another therapist to do it for me?
Health Fund Rebates
7
How does a massage therapist get a health fund provider number?
What types of massage are covered by health funds?
What are Health Funds?
What needs to be on the receipt provided to the client?
What should you do if you treat clients while still waiting to receive your provider number?
View all 7
Technical Support
7
I have the app but I'm not receiving any booking notifications. Am I doing something wrong?
I can't go Online in my Blys Pro app
Why am I receiving jobs from another location or city?
Why am I receiving alerts for services that I don't provide?
How do I update my app to the latest version?
View all 7
Blys For Business
Blys For Offices & Teams
0
Blys For Hotels & Concierges
0
Blys For Care & Support Services
0
Blys For Events & Promotions
0
Blys For Salons, Spas & Clinics
3
Getting Started - Using Blys For Your Clinic
Booking a therapist for your clinic
Getting Started - Working In A Clinic Under Blys
Blys Affiliates
1
How do I sign up to Blys Affiliate Program?
Telehealth & Online Services
For Clients
3
How does Blys Telehealth Service work for Clients?
How much do you charge for the Telehealth Services?
Can I get a rebate from my private health fund for online / telehealth treatments?
For Practitioners
4
How do I sign up to Blys Telehealth Services as a Practitioner?
How does Blys Telehealth Service work for Practitioners?
Can I update my bio/public profile?
Do you have any tips on the ideal home studio setup to offer online / virtual services through Blys?
Community forums
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Blys Forums
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0
Announcements
0
Feature Requests
2
Therapists should be able to "Rate & Review" clients
Posted by
Ilter Dumduz
,
over 3 years ago
Last Reply
by Ilter Dumduz
over 3 years ago
Therapists should be able to "Decline" job requests
Posted by
Ilter Dumduz
,
over 3 years ago
Last Reply
by Ilter Dumduz
over 3 years ago
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