Blys

FAQ 0

Getting Started 0

Therapist FAQ's 0

Before You Book 23

• How does Blys work?
• Can I get a massage in isolation or quarantine during coronavirus / COVID?
• What types of services can I book through Blys?
• Do I need to provide anything for my massage therapist?
• Do the massages include foot massage or face / scalp massage?

See all 23 articles

After You Booked 6

• I just made a booking. How do I know which therapist is coming?
• What should I wear during the massage?
• Is it ok for me to ask my massage therapist to go firmer or softer during my massage?
• I am loving my massage! Can I extend the session?
• How would I know if my booking is confirmed?

See all 6 articles

After Your Treatment 8

• I really liked the therapist I had. Can I rebook the same therapist?
• Can I book a session directly with a therapist instead of through Blys?
• Can I create my own list of therapists that I liked / disliked?
• Is it normal to feel a bit sore after a deep tissue / remedial massage?
• Do I get a discount for inviting a friend to use Blys?

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Contact 2

• How can I contact Blys?
• How can I contact my therapist?

Account & Profile 5

• How can I update my contact details e.g. mobile number, email address?
• Do you offer membership services for clients?
• How do I add a payment method to my account?
• How can I remove a payment method from my account?
• How can I update or remove a saved address from my account?

Pricing & Payments 12

• Can I get a rebate from my private health fund for my massage?
• How much do you charge? What are the rates?
• Do you have HICAPS?
• Do I need to tip my Blys therapist?
• Do you have any offers? Where can I find a Blys massage coupon?

See all 12 articles

Changes & Cancellations 3

• How do I cancel my booking?
• How do I modify / update my booking?
• What is Blys cancellation and rescheduling policy?

Trust & Safety 3

• How does Blys vet the therapists?
• COVID update (For Clients)
• How do I give feedback or make a complaint?

Gift Vouchers 2

• Do you offer gift vouchers or gift cards?
• What is the validity period for a gift voucher / coupon code?

Troubleshooting 3

• My therapist caused a small damage (e.g. oil stain). What do I do?
• How do I know which version of the Blys client app I have?
• Therapist left an item at my house. What should I do?

Getting started 51

• What is the process when applying to join Blys?
• How does Blys work for professionals?
• How It Works: Beauty Services
• What's included in standard massage service?
• What's the difference between the massage modalities offered through Blys?

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Account & Profile 12

• How do I view & update my professional account details?
• Where can I find Blys Pro login for my professional account?
• Can I ask clients to book me directly through Blys?
• Are there tools that I can use to market my profile through Blys?
• How do I upload my photo on the app and what are the guidelines?

See all 12 articles

Ratings & Reviews 6

• How does the rating system work?
• What happens if a client leaves a bad rating or review?
• Do you have any tips on offering a 5-star experience to my clients?
• Reliability and Rebooking Rate
• How can I view my client ratings & reviews?

See all 6 articles

Payments, Insurance & Tax 15

• How does the payments work? How and when do I get paid?
• How much money do I take home from each booking?
• How does tiered accounts work?
• Do I declare the money I make through Blys on my tax return?
• How does the invoicing work? Do I create an invoice for the client?

See all 15 articles

Trust & Safety 4

• What safety procedures & advice does Blys have for professionals?
• COVID update (For Practitioners)
• What is Blys' dispute resolution process for professionals?
• What is a Practitioner Code of Conduct?

Changes & Cancellations 3

• What is the Blys cancellation and rescheduling policy for clients?
• I've accepted a job but I can't make it anymore. What do I do?
• I can't make it to my confirmed booking anymore. Can I just find another therapist to do it for me?

Health Fund Rebates 6

• How does a massage therapist get a health fund provider number?
• What types of massage are covered by health funds?
• What are Health Funds?
• What needs to be on the receipt provided to the client?
• What should you do if you treat clients while still waiting to receive your provider number?

See all 6 articles

Technical Support 7

• I have the app but I'm not receiving any booking notifications. Am I doing something wrong?
• I can't go Online in my Blys Pro app
• Why am I receiving jobs from another location or city?
• Why am I receiving alerts for services that I don't provide?
• How do I update my app to the latest version?

See all 7 articles

Blys For Offices & Teams 0

Blys For Hotels & Concierges 0

Blys For Care & Support Services 0

Blys For Events & Promotions 0

Blys For Salons, Spas & Clinics 3

• Getting Started - Using Blys For Your Clinic
• Booking a Blys Therapist for Your Clinic
• Getting Started - Working In A Clinic Under Blys

Blys Affiliates 1

• How do I sign up to Blys Affiliate Program?

For Clients 3

• How does Blys Telehealth Service work for Clients?
• How much do you charge for the Telehealth Services?
• Can I get a rebate from my private health fund for online / telehealth treatments?

For Practitioners 4

• How do I sign up to Blys Telehealth Services as a Practitioner?
• How does Blys Telehealth Service work for Practitioners?
• Can I update my bio/public profile?
• Do you have any tips on the ideal home studio setup to offer online / virtual services through Blys?