How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
What is the process when applying to join Blys?
How does Blys work for professionals?
How It Works: Beauty Services
What's included in standard massage service?
What's the difference between the massage modalities offered through Blys?
See all 51 articles
Account & Profile
How do I view & update my professional account details?
Where can I find Blys therapist login for my professional account?
Can I ask clients to book me directly through Blys?
Are there tools that I can use to market my profile through Blys?
How do I upload my photo on the app and what are the guidelines?
See all 11 articles
Ratings & Reviews
How does the rating system work?
What happens if a client leaves a bad rating or review?
How do I improve my rating on my Blys profile?
Reliability and Rebooking Rate
How can I view my client ratings & reviews?
See all 6 articles
Payments, Insurance & Tax
How does the payments work? How and when do I get paid?
How much money do I take home from each booking?
How does tiered accounts work?
Do I declare the money I make through Blys on my tax return?
How does the invoicing work? Do I create an invoice for the client?
See all 14 articles
Trust & Safety
What safety procedures does Blys have in place for professionals?
What does Blys do in response to Coronavirus threat? (For Therapists)
What is Blys' dispute resolution process for professionals?
Changes & Cancellations
What is the Blys cancellation and rescheduling policy for clients?
I've accepted a job but I can't make it anymore. What do I do?
I can't make it to my confirmed booking anymore. Can I just find another therapist to do it for me?
Health Fund Rebates
How does a massage therapist get a health fund provider number?
What types of massage are covered by health funds?
What are Health Funds?
What needs to be on the receipt provided to the client?
What should you do if you treat clients while still waiting to receive your provider number?
I have the app but I'm not receiving any booking notifications. Am I doing something wrong?
Why am I receiving jobs from another location or city?
Why am I receiving alerts for services that I don't provide?
How do I update my app to the latest version?
How to Install / Uninstall the Blys Pro app for practitioners
See all 6 articles