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Before You Book
How does Blys work?
Do I need to provide anything for my massage therapist?
What types of service are offered by Blys?
Do the massages include foot massage or face / scalp massage?
Do you have one of those pregnancy massage tables with hole?
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After You Booked
I just made a booking. How do I know which therapist is coming?
Is it ok for me to ask my therapist to go firmer or softer during my massage?
I am loving my massage! Can I extend the session?
What should I wear during the massage?
How would I know if my booking is confirmed?
After Your Treatment
I really liked the therapist I had. Can I rebook the same therapist?
Can I book a massage directly with a therapist instead of through Blys?
Is it normal to feel a bit sore after a deep tissue / remedial massage?
Can I create my own list of therapists that I liked / disliked?
Do I get a discount for inviting a friend to use Blys?
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How can I contact Blys?
How can I contact my therapist?
Account & Profile
How can I update my contact details e.g. mobile number, email address?
Do you offer membership services for clients?
Can I get a rebate from my private health fund for my massage?
Do you have HICAPS?
Do I need to tip my Blys massage therapist?
Where can I find a Blys massage coupon?
What happens if my payment has been declined?
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Changes & Cancellations
What is Blys cancellation and rescheduling policy?
Trust & Safety
How does Blys vet its therapists?
Do you offer gift vouchers or gift cards?
What is the validity period for a gift voucher / coupon code?
My therapist caused a small damage (e.g. oil stain). What do I do?