Blys

Before Booking 26

• How does Blys work?
• How do I book?
• What types of services can I book through Blys?
• Do I need to provide anything for my mobile massage?
• Do the massages include face / scalp massage?

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After Booking 10

• How would I know if my booking is confirmed?
• I just made a booking. How do I know which service provider is coming?
• How do I track the progress of my booking?
• What should I wear during the massage?
• Is it ok for me to ask my massage therapist to go firmer or softer during my massage?

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After Your Treatment 8

• I really liked the service provider I had. Can I rebook the same service provider?
• Can I book a service provider privately instead of through Blys?
• Can I create my own list of service providers that I liked / disliked?
• Is it normal to feel a bit sore after a deep tissue / remedial massage?
• What happens when I give my service provider a 5 star review?

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Contact 2

• How can I contact Blys?
• How can I contact my service provider?

Account & Profile 10

• How can I update my contact details e.g. mobile number, email address?
• How can I update or remove a saved address from my account?
• How do I add a payment method to my account?
• How can I remove a payment method from my account?
• I forgot my password. How can I reset it?

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Pricing & Payments 16

• Pricing and fees
• Charges and rates for bookings in hotels
• Can I get a rebate from my private health fund for my massage?
• What types of payments do you accept?
• Why is there a $1 charge in my bank statement?

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Changes & Cancellations 3

• Client Cancellation Policy
• How do I modify / update my booking?
• How do I cancel my booking?

Gift Vouchers 2

• Do you offer gift vouchers or gift cards?
• What is the validity period for a gift voucher / coupon code?

Trust & Safety 3

• How does Blys verify the service providers on its platform?
• What is a practitioner code of conduct?
• How do I report a practitioner or make a complaint?

Code of Conduct 2

• What is a practitioner code of conduct?
• How do I report a practitioner or make a complaint?

Troubleshooting 4

• My service provider caused a small damage (e.g. oil stain). What do I do?
• How do I know which version of the Blys client app I have?
• The service provider left an item at my house. What should I do?
• How do I update my client app to the latest version?