Blys

Before You Book 23

• How does Blys work?
• Can I get a massage in isolation or quarantine during coronavirus / COVID?
• What types of services can I book through Blys?
• Do I need to provide anything for my massage therapist?
• Do the massages include foot massage or face / scalp massage?

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After You Booked 6

• I just made a booking. How do I know which therapist is coming?
• What should I wear during the massage?
• Is it ok for me to ask my massage therapist to go firmer or softer during my massage?
• I am loving my massage! Can I extend the session?
• How would I know if my booking is confirmed?

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After Your Treatment 8

• I really liked the therapist I had. Can I rebook the same therapist?
• Can I book a session directly with a therapist instead of through Blys?
• Can I create my own list of therapists that I liked / disliked?
• Is it normal to feel a bit sore after a deep tissue / remedial massage?
• Do I get a discount for inviting a friend to use Blys?

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Contact 2

• How can I contact Blys?
• How can I contact my therapist?

Account & Profile 5

• How can I update my contact details e.g. mobile number, email address?
• Do you offer membership services for clients?
• How do I add a payment method to my account?
• How can I remove a payment method from my account?
• How can I update or remove a saved address from my account?

Pricing & Payments 12

• Can I get a rebate from my private health fund for my massage?
• How much do you charge? What are the rates?
• Do you have HICAPS?
• Do I need to tip my Blys therapist?
• Do you have any offers? Where can I find a Blys massage coupon?

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Changes & Cancellations 3

• How do I cancel my booking?
• How do I modify / update my booking?
• What is Blys cancellation and rescheduling policy?

Trust & Safety 3

• How does Blys vet the therapists?
• COVID update (For Clients)
• How do I give feedback or make a complaint?

Gift Vouchers 2

• Do you offer gift vouchers or gift cards?
• What is the validity period for a gift voucher / coupon code?

Troubleshooting 3

• My therapist caused a small damage (e.g. oil stain). What do I do?
• How do I know which version of the Blys client app I have?
• Therapist left an item at my house. What should I do?