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Clients
Before You Book
25
How does Blys work?
How do I book?
Can I get a massage in isolation or quarantine during coronavirus / COVID?
What types of services can I book through Blys?
Do I need to provide anything for my mobile massage?
View all 25
After You Booked
8
How would I know if my booking is confirmed?
I just made a booking. How do I know which service provider is coming?
How do I track the progress of my booking?
What should I wear during the massage?
Is it ok for me to ask my massage therapist to go firmer or softer during my massage?
View all 8
After Your Treatment
8
I really liked the service provider I had. Can I rebook the same service provider?
Can I book a session directly with a service provider instead of through Blys?
Can I create my own list of service providers that I liked / disliked?
Is it normal to feel a bit sore after a deep tissue / remedial massage?
What happens when I give my service provider a 5 star review?
View all 8
Contact
2
How can I contact Blys?
How can I contact my service provider?
Account & Profile
7
How can I update my contact details e.g. mobile number, email address?
How can I update or remove a saved address from my account?
How do I add a payment method to my account?
How can I remove a payment method from my account?
I forgot my password. How can I reset it?
View all 7
Pricing & Payments
15
How much do you charge? What are the rates?
Charges and Rates for Bookings in Hotels
Can I get a rebate from my private health fund for my massage?
What types of payments do you accept?
Why is there a $1 charge in my bank statement?
View all 15
Changes & Cancellations
3
Client Cancellation Policy
How do I modify / update my booking?
How do I cancel my booking?
Gift Vouchers
2
Do you offer gift vouchers or gift cards?
What is the validity period for a gift voucher / coupon code?
Trust & Safety
4
How does Blys verify the service providers on its platform?
What is a practitioner code of conduct?
How do I report a practitioner or make a complaint?
Client Coronavirus Policy
Code of Conduct
2
What is a practitioner code of conduct?
How do I report a practitioner or make a complaint?
Troubleshooting
4
My service provider caused a small damage (e.g. oil stain). What do I do?
How do I know which version of the Blys client app I have?
Service provider left an item at my house. What should I do?
How do I update my client app to the latest version?