Blys

Before You Book 22

• How does Blys work?
• Do I need to provide anything for my massage therapist?
• What types of service are offered by Blys?
• Do the massages include foot massage or face / scalp massage?
• Do you have one of those pregnancy massage tables with hole?

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After You Booked 5

• I just made a booking. How do I know which therapist is coming?
• Is it ok for me to ask my therapist to go firmer or softer during my massage?
• I am loving my massage! Can I extend the session?
• What should I wear during the massage?
• How would I know if my booking is confirmed?

After Your Treatment 5

• I really liked the therapist I had. Can I book the same therapist again?
• Can I book a massage directly with a therapist instead of through Blys?
• Is it normal to feel a bit sore after a deep tissue / remedial massage?
• Can I create my own list of therapists that I liked / disliked?
• Do I get a discount for inviting a friend to use Blys?

Contact 2

• How can I contact Blys?
• How can I contact my therapist?

Account & Profile 1

• How can I update my contact details e.g. mobile number, email address?

Payments 8

• Can I get a rebate from my private health fund for my massage?
• Do you have HICAPS?
• Do I need to tip my Blys massage therapist?
• Where can I find a Blys massage coupon?
• What happens if my payment has been declined?

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Changes & Cancellations 1

• What is Blys cancellation and rescheduling policy?

Trust & Safety 1

• How does Blys vet its therapists?

Gift Vouchers 2

• Do you offer gift vouchers or gift cards?
• What is the validity period for a gift voucher / coupon code?

Troubleshooting 1

• My therapist caused a small damage (e.g. oil stain). What do I do?