Blys
Welcome
Login
Home
Solutions
How can we help you today?
Enter your search term here...
Search
New support ticket
Check ticket status
1300420188
Solution home
Clients
Before Booking
26
How does Blys work?
How do I book?
What types of services can I book through Blys?
Do I need to provide anything for my mobile massage?
Do the massages include face / scalp massage?
View all 26
After Booking
10
How would I know if my booking is confirmed?
I just made a booking. How do I know which service provider is coming?
How do I track the progress of my booking?
What should I wear during the massage?
Is it ok for me to ask my massage therapist to go firmer or softer during my massage?
View all 10
After Your Treatment
8
I really liked the service provider I had. Can I rebook the same service provider?
Can I book a service provider privately instead of through Blys?
Can I create my own list of service providers that I liked / disliked?
Is it normal to feel a bit sore after a deep tissue / remedial massage?
What happens when I give my service provider a 5 star review?
View all 8
Contact
2
How can I contact Blys?
How can I contact my service provider?
Account & Profile
10
How can I update my contact details e.g. mobile number, email address?
How can I update or remove a saved address from my account?
How do I add a payment method to my account?
How can I remove a payment method from my account?
I forgot my password. How can I reset it?
View all 10
Pricing & Payments
16
Pricing and fees
Charges and rates for bookings in hotels
Can I get a rebate from my private health fund for my massage?
What types of payments do you accept?
Why is there a $1 charge in my bank statement?
View all 16
Changes & Cancellations
3
Client Cancellation Policy
How do I modify / update my booking?
How do I cancel my booking?
Gift Vouchers
2
Do you offer gift vouchers or gift cards?
What is the validity period for a gift voucher / coupon code?
Trust & Safety
3
How does Blys verify the service providers on its platform?
What is a practitioner code of conduct?
How do I report a practitioner or make a complaint?
Code of Conduct
2
What is a practitioner code of conduct?
How do I report a practitioner or make a complaint?
Troubleshooting
4
My service provider caused a small damage (e.g. oil stain). What do I do?
How do I know which version of the Blys client app I have?
The service provider left an item at my house. What should I do?
How do I update my client app to the latest version?