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Before You Book
How does Blys work?
Can I get a massage in isolation or quarantine during coronavirus / COVID?
What types of services can I book through Blys?
Do I need to provide anything for my massage therapist?
Do the massages include foot massage or face / scalp massage?
See all 23 articles
After You Booked
I just made a booking. How do I know which therapist is coming?
What should I wear during the massage?
Is it ok for me to ask my massage therapist to go firmer or softer during my massage?
I am loving my massage! Can I extend the session?
How would I know if my booking is confirmed?
See all 6 articles
After Your Treatment
I really liked the therapist I had. Can I rebook the same therapist?
Can I book a session directly with a therapist instead of through Blys?
Can I create my own list of therapists that I liked / disliked?
Is it normal to feel a bit sore after a deep tissue / remedial massage?
Do I get a discount for inviting a friend to use Blys?
See all 8 articles
How can I contact Blys?
How can I contact my therapist?
Account & Profile
How can I update my contact details e.g. mobile number, email address?
Do you offer membership services for clients?
How do I add a payment method to my account?
How can I remove a payment method from my account?
How can I update or remove a saved address from my account?
Pricing & Payments
Can I get a rebate from my private health fund for my massage?
How much do you charge? What are the rates?
Do you have HICAPS?
Do I need to tip my Blys therapist?
Do you have any offers? Where can I find a Blys massage coupon?
See all 11 articles
Changes & Cancellations
How do I cancel my booking?
How do I modify / update my booking?
What is Blys cancellation and rescheduling policy?
Trust & Safety
How does Blys vet the therapists?
What does Blys do in response to Coronavirus threat? (For Clients)
Do you offer gift vouchers or gift cards?
What is the validity period for a gift voucher / coupon code?
My therapist caused a small damage (e.g. oil stain). What do I do?
How do I know which version of the Blys client app I have?
Therapist left an item at my house. What do I do?