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Before You Book
How does Blys work?
Do I need to provide anything for my massage therapist?
What types of services can I book through Blys?
Do the massages include foot massage or face / scalp massage?
Do you have one of those pregnancy massage tables with hole?
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After You Booked
I just made a booking. How do I know which therapist is coming?
Is it ok for me to ask my therapist to go firmer or softer during my massage?
I am loving my massage! Can I extend the session?
What should I wear during the massage?
How would I know if my booking is confirmed?
After Your Treatment
I really liked the therapist I had. Can I rebook the same therapist?
Can I book a massage directly with a therapist instead of through Blys?
Is it normal to feel a bit sore after a deep tissue / remedial massage?
Can I create my own list of therapists that I liked / disliked?
Do I get a discount for inviting a friend to use Blys?
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How can I contact Blys?
How can I contact my therapist?
Account & Profile
How can I update my contact details e.g. mobile number, email address?
Do you offer membership services for clients?
Can I get a rebate from my private health fund for my massage?
Do you have HICAPS?
Do I need to tip my Blys massage therapist?
Where can I find a Blys massage coupon?
What happens if my payment has been declined?
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Changes & Cancellations
What is Blys cancellation and rescheduling policy?
Trust & Safety
How does Blys vet its therapists?
What does Blys do in response to Coronavirus threat? (For Clients)
Do you offer gift vouchers or gift cards?
What is the validity period for a gift voucher / coupon code?
My therapist caused a small damage (e.g. oil stain). What do I do?