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Before You Book
How does Blys work?
Can I get a massage in isolation or quarantine during coronavirus / COVID?
What types of services can I book through Blys?
Do I need to provide anything for my massage therapist?
Do the massages include foot massage or face / scalp massage?
See all 23 articles
After You Booked
I just made a booking. How do I know which therapist is coming?
What should I wear during the massage?
Is it ok for me to ask my massage therapist to go firmer or softer during my massage?
I am loving my massage! Can I extend the session?
How would I know if my booking is confirmed?
See all 6 articles
After Your Treatment
I really liked the therapist I had. Can I rebook the same therapist?
Can I book a session directly with a therapist instead of through Blys?
Can I create my own list of therapists that I liked / disliked?
Is it normal to feel a bit sore after a deep tissue / remedial massage?
Do I get a discount for inviting a friend to use Blys?
See all 8 articles
How can I contact Blys?
How can I contact my therapist?
Account & Profile
How can I update my contact details e.g. mobile number, email address?
Do you offer membership services for clients?
How do I add a payment method to my account?
How can I remove a payment method from my account?
How can I update or remove a saved address from my account?
Pricing & Payments
Can I get a rebate from my private health fund for my massage?
How much do you charge? What are the rates?
Do you have HICAPS?
Do I need to tip my Blys therapist?
Do you have any offers? Where can I find a Blys massage coupon?
See all 12 articles
Changes & Cancellations
How do I cancel my booking?
How do I modify / update my booking?
What is Blys cancellation and rescheduling policy?
Trust & Safety
How does Blys vet the therapists?
COVID update (For Clients)
How do I give feedback or make a complaint?
Do you offer gift vouchers or gift cards?
What is the validity period for a gift voucher / coupon code?
My therapist caused a small damage (e.g. oil stain). What do I do?
How do I know which version of the Blys client app I have?
Therapist left an item at my house. What should I do?