TABLE OF CONTENTS




Booking is still pending / not yet accepted by a provider



Via App

  • Log in with your username & password
  • Go to the 'Upcoming' page on your app
  • Tap on "Update booking" button









  • Tap on 'Change' next to the details you want to change (e.g. treatment type, location...etc.)




  • Make your changes and then tap on 'Save & Apply' to confirm the change






Via Web


  • Log in with your username & password
  • Go to the "Bookings" --> "Upcoming"
  • Select the booking that you need to update.
  • Tap on "Update booking"




  • Choose the info that you need to update the click "Change"





For example, you need to change the length and type of massage, please select the first option.

Once you made the changes, do not forget to click "Save and Apply".




The updated details of your booking will reflect in your booking order summary:







Booking is already confirmed / already accepted by a provider


Via App

  • Log in with your username & password
  • Go to the 'Upcoming' page on your app
  • Tap on "Update booking" button



  • Tap on 'Change' to request an update for the date and time of the booking.



  • Choose the date and time you wish your booking to be moved to
  • Click "Save and apply"




  • Review your request and do not forget to tap "Update Booking" to notify the service provider of the changes you wish to apply.






Via Web


  • Log in with your username & password
  • Go to the "Bookings" --> "Upcoming"
  • Select the booking that you need to update.
  • Tap on "Update booking"




  • Tap on 'Change' to request an update for the date and time of the booking.




  • Choose the date and time you wish your booking to be moved to then, tap "Continue"



  • Your update request details will reflect in your booking order summary:




When you request an update on your confirmed booking, you will receive a notification from the service provider if the request has been accepted / declined.




Push Notification (Mobile)



Email Notification



Does the provider have to accept your request to update changes to the booking date or time?


You may request updates to your confirmed bookings e.g. updates to date and time via the Blys app or website. However, please note:


  • Providers are not obliged to respond to booking update requests or chat messages.
  • Providers are not required to accept booking update requests.
  • If a booking update request is declined by the other party and you’re unable to continue original confirmed booking the cancellation policy will apply.