TABLE OF CONTENTS
- When can I request to update a booking?
- Which booking details can I change?
- How do I update the booking details?
- Can I offer an alternative appointment date and time to a client before I accept?
When can I request to update a booking?
- If it's a direct booking request (e.g. the client booked you directly), you can "Update booking" anytime before you accept. You can chat with the client to discuss available times and update the booking details on your end.
- If it's a confirmed booking (e.g. you have already accepted it), you can "Update booking" anytime after you accepted. Note that all changes are subject to client confirmation.
Which booking details can I change?
- Booking date and / or time
- Treatment type (e.g. from Swedish / Relaxation to Remedial)
- Duration / Length of the treatment (from 60min to 90min)
How do I update the booking details?
Pending direct bookings
Go to your Pro App, then select the job from Direct Booking Requests
Select Update Booking
Choose the category that you need by modify selecting Change
You will receive a notification that your request has been sent to your client for approval.
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Confirmed bookings
Go to Upcoming from your Pro App then select the job that you wish to update
Select Update Booking
Choose the category that you need to modify by selecting Change
You will receive a notification that your request has been sent to your client for approval
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Whether the client Approves or Declines the modification request, you will receive a notification from your app.
- Client Approves
- Simply go to your pro app to double-check the changes
- Client Declined - you will be prompted a message on how'd you like to proceed.
- If you can still make the booking, no further actions are required. You may keep it as is.
- If you're unable to proceed, please abandon the booking. (See also: Provider Cancellation (Abandonment) Policy)
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Can I offer an alternative appointment date and time to a client before I accept?
Yes, you can offer alternative dates and times for pending bookings even if they are not direct booking requests. Here's how that works: