We understand that plans can change, so if clients need to cancel or amend their appointment, they can do so within 1-hour after placing their booking request, or up to 24 hours before their massage is scheduled to begin with no penalty.
For any cancellation or rescheduling that takes place between 24 hours & 4 hours prior to the scheduled massage time, we charge the client 50% of the total booking fee.
For any cancellation or rescheduling that takes place less than 4 hours prior to the scheduled massage time, we charge the client 100% of the total booking fee.
As explained above, if the client is running late to a scheduled appointment, we allow 20 minutes for their arrival. If they still haven’t shown up after 20min, we consider the booking as a no-show and apply the full 100% cancellation fee.
If they do show up within 20mins but late, you can start but let the client know you may still need to finish at the planned time if you have another commitment or client after that booking.
When late cancellations occur, therapists still receive their portion of the booking fee, as per our standard rates. (e.g. if it’s a 90min booking that got cancelled 2 hours before booking start time at 2pm on Tuesday, and you're on the highest tier, you will still receive the usual $104.25)
We put this cancellation and rescheduling policy in place to protect the income of our therapist partners.
If a client made a booking and their payment failed (e.g. their card was declined), Blys Customer Service team reaches out to the client immediately to settle the payment. The payment for bookings must be settled within 1 hour from booking. If it hasn't, Blys cancels the booking to protect Blys and the therapists. (See this page for details: https://help.getblys.com.au/support/solutions/articles/33000236382-what-happens-if-my-payment-has-been-declined-)
You can find the client cancellation policy on this page: