We understand that plans can change, so if clients need to cancel or amend their appointment, they can do so within 1-hour after placing their booking request, or up to 24 hours before their booking is scheduled to begin with no penalty.
Unless the cancellation is due to a severe illness or emergency or unsettled payment;
For any cancellation or rescheduling that takes place between 24 hours & 4 hours prior to the scheduled booking start time, a cancellation fee of 50% of the total amount is applied and the pro receives their money (minus the Blys fee) accordingly.
For any cancellation or rescheduling that takes place less than 4 hours prior to the scheduled booking start time, a cancellation fee of 100% of the total amount is applied and the pro receives their money (minus the Blys fee) accordingly.
Clients can cancel a confirmed booking within 1 hour of placing the booking request or within 20 minute of booking confirmation without a penalty, whether it's within 24 hours or not.
If the client is running late to a scheduled appointment, we allow 20 minutes for their arrival. If they still haven’t shown up after 20min, we consider the booking as a no-show and apply the full 100% cancellation fee.
If they do show up within 20mins but late, you can still start but let the client know you may need to finish at the planned time if you have another commitment or client after that booking.
Unless the cancellation is due to a severe illness or emergency or unsettled payment, practitioners receive their money (minus the Blys fee) as per our standard rates. (e.g. if it’s a 90min booking that got cancelled 2 hours before booking start time at 2pm on Tuesday, and you're on the highest tier, you will still receive the usual $104.25)
We put this cancellation and rescheduling policy in place to protect the income of our professional partners.
If a client made a booking and their payment failed (e.g. their card was declined), Blys Customer Service team reaches out to the client immediately to settle the payment. The payment for bookings must be settled within 1 hour of booking confirmation. If it hasn't, Blys cancels the booking to protect the practitioner's income. Pros won't receive payment for bookings being cancelled within 1 hour after confirmation due to unsettled booking payment. (See this page for details: https://help.getblys.com.au/support/solutions/articles/33000236382-what-happens-if-my-payment-has-been-declined-)
You can find the client cancellation policy on this page: