Changes & Cancellations

Provider Cancellation (Abandonment) Policy
TABLE OF CONTENTS Overview Why do cancellation fees and charges exist?  Fees and charges Corporate bookings Group bookings Reasons for Abandoning a...
Tue, 4 Jul, 2023 at 10:53 AM
What is the Blys cancellation and rescheduling policy for clients?
We understand that plans can change, so if clients need to cancel or amend their appointment, they can do so within 1-hour after placing their booking reque...
Mon, 13 Mar, 2023 at 5:35 PM
I can't make it to my confirmed booking anymore. Can I just find another therapist to do it for me?
Yes, you can. However, as stated in the Software License Agreement, the service provider you find must be an approved provider on the Blys platform. ...
Thu, 5 May, 2022 at 9:38 AM
Can I modify / update a booking?
TABLE OF CONTENTS When can I request to update a booking?  Which booking details can I change? How do I update the booking details? Pending direct book...
Mon, 1 May, 2023 at 11:17 AM
The client hasn't responded to my booking update request. What should I do?
You may request updates to your confirmed bookings e.g updates to date and time via the Blys app or website. However, please note: Clients are not obli...
Wed, 2 Nov, 2022 at 9:42 AM
How do I offer an alternate date or time?
TABLE OF CONTENTS Offering an alternate date or time How will I know if the client accepted my request?  Can I offer an alternate date and time for a...
Thu, 1 Dec, 2022 at 11:14 AM
Do I still pay the Blys platform fee if I’m unwell or unable to work and complete a confirmed booking?
While we completely understand that cancellations occur due to unexpected events and illness, we have cancellation fees in place for both clients and ...
Mon, 12 Jun, 2023 at 1:48 PM