We understand that plans can change, so if you need to cancel, amend or reschedule your confirmed appointment, we offer a couple of options:
- If your booking IS NOT confirmed yet(e.g. not accepted by a therapist);
- You can cancel or change your booking request anytime without a penalty. We don’t charge your card and you don’t incur any fees for unconfirmed booking requests.
- If your booking IS confirmed already;
- You can cancel your booking within 20 minutes of confirmation without a penalty. We refund the full amount immediately.
- If a booking is cancelled more than 20 minutes after it's been confirmed, you'll accrue a fixed $5 cancellation fee.
- If you cancel between 24 hours & 4 hours prior to the scheduled booking start time, a cancellation fee of 50% of the total amount is applied.
- If you cancel less than 4 hours prior to the scheduled booking start time, a cancellation fee of 100% of the total amount is applied.
- All bookings paid with Afterpay accrues a fixed 6% cancellation fee even if they're cancelled outside of the standard 24 hour period.
In the event of a full or a partial refund, please note it usually takes 1-2 business days for your funds to return to your account.
If you’re running late to a scheduled appointment, we allow 20 minutes for your arrival. If you still haven’t shown up after 20min, your therapist has the right to leave and consider the booking a no-show.
This policy is in place to protect the therapists' income, to compensate for the time they have set aside for you.