Booking placed via the app
You will receive a notification and an email that your booking will be put on hold until the payment has been confirmed. The reason for the declined payment can also be seen in your booking.
Click "Manage Payment" if you will add a new card or select the payment method that you'd like to use.
Click "Retry Now" should you wish to use the existing card that you have used upon placing the booking.
Booking placed via the web
You will receive an SMS and an email that your booking will be put on hold until the payment has been confirmed.
As of the moment, the option to manage and retry payment is not available when you place your booking from the website. We encourage you to download the app in order for you to manage and settle your payment.
Adding a new card under the "Payment Method" in your profile will not automatically charge your card. You need to go directly to "Manage Payment" so our system can charge the newly added card accordingly.
In the event that the payment was not settled an hour after your booking has been confirmed, your booking will automatically be cancelled to free up the time your therapist allocated for you so she/ he can allocate that to another client.
Alternatively, you may reach our Customer Service hotline should you encounter any issues. How do I contact Blys?