Getting started

Do I need to provide my own client intake form?
We highly recommend that you keep your own client forms and notes about each client. Your insurance company or health fund may require that form if a cl...
Tue, 17 Sep, 2019 at 2:44 PM
How does the booking start time work?
The times you see in the app always indicate the earliest & the latest start times. (e.g. you can arrive at client location anytime in between) Wedn...
Wed, 4 Jul, 2018 at 5:10 PM
Do you recommend using sheets or towels for the massage?
We’ve gotten a lot of feedback from clients, and they prefer when the therapists use sheets.  Benefits of sheets vs towels: Draping is Easier - Becau...
Tue, 17 Sep, 2019 at 2:43 PM
What kind of oil should I be using for the massage?
We recommend using any oil with a natural base that you wish. However, if you do choose to use sweet almond oil or a blend with essential oils just be s...
Wed, 4 Jul, 2018 at 12:43 AM
Where can I find relaxing music?
Music makes the massage experience more enjoyable and relaxing, so we ask our therapists to have music during every massage. There are several ways to d...
Tue, 17 Sep, 2019 at 2:42 PM
What's the most appropriate time to contact the client directly?
Our system sends automated notifications (email, in-app push notification, or text message) to clients when; they first place their booking request onlin...
Tue, 17 Sep, 2019 at 2:45 PM
How do I download the Blys Pro App?
The Blys Pro App can be downloaded from these links below. iPhone: Blys Pro App for iPhone Android: Bys Pro App for Android
Sat, 6 Jun, 2020 at 2:40 PM
Am I responsible for providing and maintaining my own equipment?
Yes. As the owner of your own business / sole-trader practice, you are responsible for providing and maintaining all of your own equipment required for ...
Sat, 6 Jun, 2020 at 2:48 PM
Shall I proactively try to upsell to the client when I'm with the client?
The vast majority of feedback we receive from clients is that they DO NOT like pushy therapists who ask clients to upgrade or extend or rebook. Blys res...
Tue, 17 Sep, 2019 at 3:07 PM
What if the client wants to extend the session?
It’s a common occurrence for our customers to ask our therapists to add extra 30min at the end of their treatment. (we can’t blame them, they’re getting the...
Thu, 30 Aug, 2018 at 2:14 PM