Complaints and other feedback provide Blys with information about our clients' satisfaction and the opportunity to improve our services. These are taken seriously and can be made at any time in writing to email@example.com or calling 1300 420 188.
Blys will respond and address all complaints and feedback within 24 to 48 hours. A member from our Customer Service Team may contact you to gather additional information. The complainant will be kept informed throughout the process.
Each client has the opportunity to:
If you’re still dissatisfied with the outcome and wish to lodge a complaint to external agencies:
Human Rights Commission
Australian Capital Territory / ACT - https://hrc.act.gov.au/complaints/make-a-complaint-about-a-service/
Health Complaints Commissioner
New South Wales / NSW - https://www.hccc.nsw.gov.au/
Victoria / VIC - https://hcc.vic.gov.au/
Health and Community Services Complaints Commissioner
South Australia / SA - https://www.hcscc.sa.gov.au/
Health and Disability Services Complaints Office
Western Australia / WA - https://www.hadsco.wa.gov.au/
Office of the Health Ombudsman
Queensland / QLD - https://www.oho.qld.gov.au/