In situation like this, we kindly ask to please keep safe of the item and reach out to our Customer Support Team. We will reach out to your therapist to arrange it to be picked up as soon as possible on your most convenient time.


You may call our team at 1300 420 188, send a chat from our website, or an email to hello@getblys.com.au, advising the best date/time that the therapist can pick up the item.