Though you may not accrue an abandonment fee if you abandon 24 hours prior to booking start time, your "Reliability Rate" will still drop.
This doesn't apply to couples jobs where the 2nd therapist hasn't been confirmed yet so please do not abandon if this is the case as it will still affect your reliability rate.
Another exception would be if the abandonment fee from your account has been waived due to a valid reason, your reliability rate won't be affected. The reliability rate is restored to its previous value before you abandoned the job.
If your reliability rate drops below 80%, our platform automatically puts your account on hold for our team to review your account.
Please see also: I've accepted a job but I can't make it anymore. What should I do?