Creating a safe community for providers and clients to deliver and enjoy self-care services on the Blys platform is our highest priority. To protect our community from COVID-19 all providers on the Blys platform are required to follow the government health orders in their state or territory and agree to do so as per the Software Licence Agreement between Blys and the Provider.
If you’re unsure of the current government directives in your state and territory, please refer to the relevant state guidelines below:
- New South Wales
- Western Australia
- South Australia
- Australian Capital Territory
- Northern Territory
Vaccination isn't required to use our platform. However, if vaccination is required by law in your state or territory to provide or receive an in-home service:
- It is the client’s responsibility to be vaccinated prior to making a booking
- It is the provider’s responsibility to be vaccinated prior to accepting a booking
If either party cannot provide proof of vaccination or have a legal medical exemption when it’s required by law, they may be liable for the full cancellation or abandonment fee.
Fees and refunds when vaccination is required in a state or territory
Provider abandons due to unvaccinated client
A provider may abandon a booking without penalty to licence fee, reliability and rebooking rate if the client is unvaccinated and is required to by law in their area. Depending on the progress of the booking, the provider may receive full or partial payment for the service in line with our Client Cancellation Policy.
Client cancels due to unvaccinated provider
If the client cancels a booking due to an unvaccinated provider, the provider is required to pay the appropriate abandonment fee depending on the booking progress.
Abandonment fee: $0
- If abandoned more than 24 hours before the scheduled start time.
Abandonment fee: 50% of the total licence fee
- If abandoned between 24-4 hours before the scheduled start time.
Abandonment fee: 100% of the total licence fee
- If abandoned less than 4 hours before the scheduled start time.
If you have COVID-19 symptoms or are required to self-isolate due to a COVID-19 exposure
Please notify the Blys Customer Support Team as soon as possible. You will not incur fees and your Reliability Rate won’t be affected.
- If you are a confirmed COVID-19 close contact, your account may be temporarily suspended until you have completed your isolation period.
- If you are a confirmed COVID-19 case, your account may be temporarily suspended until you provide a COVID-19 clearance certificate. Kindly send a screenshot of the COVID 19 clearance certificate to the Blys Customer Support Team for us to know that you have completed your isolation period.
- If you are experiencing COVID-19 symptoms, your account may be temporarily suspended until you provide a negative RAT or PCR test.
Non-compliance with COVID-19 regulations is a criminal offence and can result in heavy penalties. Free COVID-19 testing is available at public health facilities.
If your client is required to self-isolate due to a COVID-19 exposure
Due to the nature of COVID-19, there may be occasions where a booking must be cancelled at the last minute due to self-isolation requirements. You will not receive payment for this booking.
Please read the full Provider Abandonment Policy.
COVID-19 safety measures
Confirm your vaccination status
Give clients peace of mind by letting them know if you're vaccinated. Vaccination isn't required to use our platform; however, clients may be more likely to accept bookings from vaccinated clients.
Make sure you’re feeling well before accepting bookings
If you are feeling unwell or have symptoms consistent to COVID-19 we ask that you kindly abandon your booking as soon as possible. (Please see the abandonment policy below.)
Wear a mask
Requirements for wearing a face mask vary between the states and territories. In general, wearing a face mask is recommended in all areas where physical distancing is not possible or community transmission of COVID-19 is high. We strongly recommend providers wear a mask for the duration of the booking. Masks should be worn from the moment you arrive at the client's home or accommodation and for the duration of the service.
Your client may have specific requirements that they request in the booking notes or via the in-app messaging function. Try your best to adhere to these, for example wearing a mask or gloves during the booking.
If you would like your client to wear a mask during the booking, you can discuss that with the client via the in-app messaging feature on the Blys Pro App.
Wash your hands
Regular and thorough hand hygiene is an extremely important measure to prevent COVID-19 infection in the community. Before and after the booking, wash your hands well with plain soap (or hand-wash or body-wash) and water, and dry thoroughly. If you are not able to wash your hands, carry and use an alcohol-based hand rub/sanitiser containing 60% ethanol or 70% isopropanol.
When travelling to appointments
Be aware of the contamination risks when using public transport by touching contaminated surfaces. We recommend wearing protective equipment while travelling, for example, a mask and gloves and thoroughly washing or sanitising hands on arrival.
Limit your contact in the client's space
Mitigate touching unnecessary surfaces by asking your client to clear space suitable for the service prior to your arrival. This can be done via the in-app messaging feature on the Blys Pro App. You may also request a window be opened to let fresh air flow through the room before and during your session. If it’s warm enough and the client has a suitable outdoor area, you can request to set up a treatment space outside.
Read the Client Coronavirus Policy.