July 28, 2021



Dear practitioners,


To help slow the spread of COVID-19, we ask practitioners in lockdown areas to stay at home and closely follow the state and federal government guidelines with regards to restricted and allowed activities and services.


As Blys is an online platform that helps self-employed health and wellness professionals to find work and grow their mobile business, it is ultimately your decision as to how you manage your business during this time. You can find more information about how Blys works for professionals here, and more information about working as a self-employed freelancer here.


It is the responsibility of the health & wellness professionals to assess whether a particular service is permitted under the relevant state health directives and to stay up to date with the latest Government advice and ensure you remain compliant with them at all times.


If you’re in doubt as to whether your services are considered essential and can work, please always refer to the latest Government directives in your State or Territory:



If you are allowed to and choose to work, please make sure you read the client notes provided by the client to determine whether their specific need is considered essential and therefore permitted under the relevant state guidelines. Client notes are added by clients during the booking process on our website or client app, and are available to you automatically in the Blys Pro app.


If the client is contacting you as a repeat booking, you can also use the in-app messaging feature to speak directly with the client and asses whether their specific need is essential. You may also discuss and agree with the client to reschedule the booking to a later date.


Declining bookings or switching off notifications on the Blys Pro app: 


If the services you offer are not allowed or you simply prefer not to work or be notified about future bookings during this time, you may choose to switch your availability to 'offline' in the Blys Pro app. 


You can also decline unconfirmed bookings due to COVID-19 restrictions by selecting 'decline' in the Blys Pro App. Please mark the reason for cancellation as 'other' and add a note to say "COVID". 


COVID-19 safety:


If you or someone in your home:

  • have COVID-19 or have symptoms consistent to COVID-19; 

  • are a close contact of a person with confirmed COVID-19 and are within their self-isolation period;

  • live in a household with a person who is currently self-isolating; and/or

  • are waiting for a COVID-19 test result,


we kindly ask you to notify us as soon as possible through the Blys app, Blys website or by contacting our customer service team and we will help you cancel your booking. You will not incur a charge for late cancellation or rescheduling of your booking due to health & safety concerns.


Under Public Health Orders 2021, if you're allowed to work and you choose to work, we recommend that you wear a face-mask for the provision of services to ensure your safety. 


We note that non-compliance with COVID-19 regulations is a criminal offence and can result in heavy penalties.


Activate your online / video-based services:


We want to ensure we're doing everything we can to support you during time, so will be promoting Blys' online / video-based wellness services to the client community in lockdown areas, offering a 30% discount promotion. 


If you offer video-based services such as online fitness, online mindfulness or telehealth consultations, you can activate these modalities and start running sessions with clients. 


To activate:

  1. Log into your Blys Pro app

  2. Select ‘Account’ 

  3. Select ‘Edit Profile’

  4. Switch to ‘Services’ tab

  5. Select ‘Other’

  6. Select the modalities you’re qualified in. 


Financial support:


As a small business owner and sole trader, you may be eligible for financial assistance. While support programs differ from state-to-state, we highly recommend reviewing your relevant state’s COVID-19 Business Support program to assess your eligibility.


The health and safety of clients and professionals within the Blys community is our highest priority and we want to assure you that we will continue to closely monitor the daily health and safety advice issued by the Federal and State Governments and communicate any revisions as required.

 

We understand this is a challenging time for everyone, and we’re hopeful that you’ll be able to book see clients as normal again soon.


Should you have any questions, please reach out to us on +61 1300 420 188 or hello@getblys.com.au. As always, our Customer Support Team is available from 8am to 10pm, 7 days a week.


Stay home and stay healthy,

Blys