COVID-19 :: Our Response & Responsibility



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May 6, 2020


Hope you've been keeping well and safe.


Just a quick note to let you know that we have resumed bookings following government advice classifying professionally qualified therapists as essential workers during the pandemic.


 A couple of notes;


  • All practitioners in our network have been advised to take extra hygiene measures before, during and after each appointment to ensure the safety of themselves, clients, and the wider community.


  • If you, or anyone in your household, is feeling unwell or exhibiting flu-like symptoms, no matter how mild, we kindly ask you to not to proceed with your booking. Cancellation fees are still waived, so you will not incur a charge for cancelling or rescheduling your booking due to health & safety concerns.


  • If you have any questions or want to reschedule a booking, please reach out to us on +61 1300 420 188 or hello@getblys.com.au. As always, our Customer Support Team is available from 8am to 10pm, 7 days a week.


Bookings cane be made via the Blys mobile app or online from book.getblys.com.au


Stay home, stay healthy, and we'll see you soon!


Your friends at Blys



PS: Australian government launched an innovative new app (appropriately named "COVID app") to be able to track & isolate new cases. We all have it here at Blys. You should get it too. Here's the link: https://www.health.gov.au/resources/apps-and-tools/covidsafe-app



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March 27, 2020


Hope you've been well and staying safe.


A quick update on some of the developments on our end.


In an effort to slow the spread of the coronavirus outbreak in our community, from midnight Friday (March 27, 2020) until further notice, we’ve made the decision to stop accepting new in-person bookings through our platform.


We’ve been following government guidance closely since the beginning of the outbreak, and have been advising clients and therapists who use our platform to connect to do the same. Despite Blys (as an online booking platform) not being restricted by government to operate its software business and the decision to work is with each individual practitioner, we believe it’s the right thing to do at this stage to proactively prevent therapists and clients from connecting in person and potentially putting their health at risk, despite the strict hygiene practices they follow.


This wasn’t an easy decision for us as our practitioner partners rely on the Blys platform to earn a living, and many clients rely on those practitioners for their health and wellbeing - but we believe the harder we go at fighting the virus, the sooner it will go away and the sooner life will go back to normal. We're all in this together. We all have to come together.


However, staying home shouldn't mean giving up on your wellness regime!


To ensure our communities remain healthy and fit (body and mind) while staying home, and to bring much needed financial support for practitioners during this period, next week we are launching online wellness services which we call Blys Telehealth. With Blys Telehealth, clients will be able to book qualified practitioners to deliver private yoga, pilates, mindfulness, PT and mental health sessions and classes online through two-way video chat through Blys.


You can find out more about these online services here:

https://getblys.com.au/services/blys-telehealth/


We’re onboarding practitioners as we speak - so if you are an instructor/practitioner of one or more of these services/modalities, or if you know anyone who is, please get in touch with us by emailing hello@getblys.com.au. We would love to chat.


Stay home, stay safe, and stay well!


Wishing all the best to you and your family,

Your friends at Blys



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March 18, 2020


In light of recent and developing circumstances surrounding the outbreak of Coronavirus, we wanted to send out a quick message to let you know that we share your concerns about the situation, and reiterate our commitment to your health and wellbeing.


We also wanted to take this opportunity to reassure you of the existing strict hygiene policies that are standard practice for our partner therapists, as well as detail some of the additional preventive measures we are taking to ensure the safety of our clients, our partner therapists and the wider community.



What we are doing about Covid-19.


Although we have had no reports at this time of any therapist within the Blys network or any client having contracted novel coronavirus, in light of the recent Covid-19 developments, we have taken some extra precautions to ensure the absolute health and safety of our clients and partner therapists. 


  • All therapists in our network are professionally qualified practitioners and already follow a high level of hygiene standards as per the industry Codes of Conduct. In addition, we have advised them to take extra measures specific to minimising the spread of Covid-19, such as:

    • Wipe down tables and all other equipment with hospital grade disinfectant before and after each treatment.

    • Wash hands using liquid soap for at least 20 seconds. When a sink isn’t available, use an alcohol based hand sanitiser with at least 60% alcohol on yourself and on your client.

    • Use new linen for every client.

    • You can find a full list of these measures here.


  • Therapists have been encouraged to remain vigilant of their own health. If a therapist reports flu-like symptoms or has travelled internationally in the last 14 days, they will be put offline immediately following Australian Government quarantine guidelines for 14 days until cleared. As mentioned, we have not had any reports so far, however we’re monitoring this very closely.


  • For those who are working from home, social distancing or in lockdown, we’re currently looking to add a selection of essential products that you can order via the Blys app and have them delivered to your home.

    • The first option is healthy snack packs, which are now available to order on our website and in the Blys app. We will be adding more options in the coming days as we manage to secure supplies.


  • We will also be sharing some DIY wellness & self-care content and videos from our social media channels, via our Instagram and Facebook.



What you can do to help.


If you, or anyone in your household, is feeling unwell or exhibiting flu-like symptoms, no matter how mild, we ask you to not to proceed with your booking. Cancellation fees have been waived during this time until further notice, so you will not incur a charge for cancelling or rescheduling your booking due to illness. Simply contact our team and we’ll help you to reschedule.


For bookings that go ahead, please follow hygiene instructions outlined by the Australian Government Health Department. If unsure, please follow your therapist’s instructions before, during and after your treatment. They have been advised to maintain strict hygiene standards.


If you have any questions or want to reschedule a booking, please reach out to us on 1300 420 188 or hello@getblys.com.au. As always, our Customer Support Team is available from 8am to midnight, 7 days a week.



How Blys helps you in a post-COVID world.


We know that massage is a key part of immunity building and recovery. So to help you get back on track with your wellness regime in a post-COVID world, starting from today, we’re offering heavily reduced treatments with $20 off on all treatments booked 2 weeks in advance, and $25 off on all vouchers until May 1, 2020. Simply reply to this email and we’ll help you find a therapist or organise a voucher for yourself or friends and family.


Blys will continue to monitor the situation with guidance from respected global health organisations and various Australian government organisations, and look for new ways we can better serve our community in these challenging times.


We’re all in this together. We will get through this.


Best wishes,

Ilter Dumduz, Founder & CEO