August 5, 2021



To help slow the spread of COVID-19, we ask the Blys community in local areas and States with lockdown restrictions to stay at home and only book on Blys for an essential service. An essential health service is one that can be completed should the client's health be likely to deteriorate if they do not receive care. 


If you’re in doubt as to whether you should proceed with your booking, please make sure to always refer to the latest Government directives in your State or Territory:



It is the responsibility of both the clients and the professionals to assess whether a particular service offered by the health professional is permitted under the relevant state health directives and to stay up to date with the latest Government advice. 


Please note that while the Blys booking platform is operational, we cannot guarantee that your booking will be confirmed. This ultimately depends on practitioner availability and whether the practitioner is able to complete the booking under the current state guidelines. You will not accrue any cancellation fees if the booking is not confirmed. 



Before a visit from a health professional or complementary therapist, if you or someone in your home


  • have COVID-19 or have symptoms consistent to COVID-19; 

  • are a close contact of a person with confirmed COVID-19 and are within their self-isolation period;

  • live in a household with a person who is currently self-isolating; and/or

  • are waiting for a COVID-19 test result,


We kindly ask you cancel your booking through the Blys app, Blys website or by notifying the Blys customer service team as soon as possible. You will not incur a charge for cancellation or the rescheduling of your booking due to health & safety concerns.


Under Public Health Orders 2021, we recommend that you wear a facemask for the provision of services to ensure your safety. If you have someone in your household that has a high risk of severe illness, consider not being inside for your treatment. 


We note that non-compliance with COVID-19 regulations is a criminal offence and can result in heavy penalties.


The health and safety of clients and professionals within the Blys community is our highest priority and we want to assure you that we will continue to closely monitor the daily health and safety advice issued by the Federal and State Governments and communicate any revisions as required.

 

We understand this is a challenging time for everyone, and we’re hopeful that you’ll be able to book your therpaists as normal soon.


Should you have any questions, please reach out to us on +61 1300 420 188 or hello@getblys.com.au. As always, our Customer Support Team is available from 8am to 10pm, 7 days a week.



Stay home and stay healthy,

Blys