Creating a safe community for clients and providers to enjoy and deliver self-care services on the Blys platform is our highest priority. To protect our community from COVID-19, all clients on the Blys platform are required to follow the government health orders in their state or territory and agree to do so as per our Terms of Use.


If you’re unsure of the current government directives in your state and territory, please refer to the relevant state guidelines below:



Vaccination requirements

Vaccination isn't required to use our platform. However, if vaccination is required by law in your state or territory to provide or receive an in-home service:

  • It is the client’s responsibility to be vaccinated prior to making a booking
  • It is the provider’s responsibility to be vaccinated prior to accepting a booking

If either party cannot provide proof of vaccination or have a legal medical exemption when it’s required by law, they may be liable for the full cancellation or abandonment fee.



Fees and refunds when vaccination is required in a state or territory

Client cancels due to unvaccinated provider 

If the client cancels a booking due to an unvaccinated provider, the client will receive a full refund.


Provider abandons due to unvaccinated client

If a provider abandons a booking due to an unvaccinated client, the client is required to pay the appropriate cancellation fee depending on the booking progress:


Cancellation fee: $5

  • If cancelled after confirmation and more than 24 hours before the scheduled start time.
  • Bookings made with Afterpay incur a 6% fee.


Cancellation fee: 50% of the total amount

  • If cancelled after confirmation and between 24–4 hours before the scheduled start time.


Cancellation fee: 100% of the total amount

  • If cancelled after confirmation and less than 4 hours before the scheduled start time.


Read the full Client Cancellation Policy.




COVID-19 safety measures

Confirm your vaccination status

Give providers peace of mind by letting them know if you're vaccinated. Vaccination isn't required to use our platform; however, providers may be more likely to accept bookings from vaccinated clients.


You can view your provider's vaccination status by visiting the profile of your provider once your booking is confirmed. We also encourage you to request the provider’s COVID-19 digital certificate or immunisation history statement upon arrival. 


Learn how to update your COVID-19 vaccination status.


Wear a mask

Requirements of wearing a face mask vary between the states and territories. In general, wearing a face mask is recommended in all areas where physical distancing is not possible or community transmission of COVID-19 is high. We strongly recommend wearing a mask for the duration of your treatment, where appropriate. Masks should be worn from the moment you answer the door and for the duration of the booking. 


If you would like your provider to wear a mask during your booking you can add a ‘note to therapist’ when completing your booking. 


Wash your hands

Regular and thorough hand hygiene is an extremely important measure to prevent COVID-19 infection in the community. Before and after your booking, wash your hands well with plain soap (or hand-wash or body-wash) and water, and dry thoroughly. If you are not able to wash your hands, use an alcohol-based hand rub/sanitiser containing 60% ethanol or 70% isopropanol. 


Let fresh air in and prepare your space for minimal contact

If your treatment uses a table, clear 2 x 2 m of floor space ahead of time to help your provider avoid contact with surfaces in your home. If you can, open a window to let fresh air flow through the room before and during your session. If it’s warm enough and you have a suitable outdoor area, you’re welcome to set up a treatment space outside.


Make sure you’re feeling well before your booking

If you have symptoms consistent with COVID-19 we ask that you kindly cancel or reschedule your booking as soon as possible.


Do not book if you or anyone in your household are self-isolating

Cancel or reschedule your booking as soon as possible if you or anyone in your household has come in contact with COVID-19 or has been identified as a close or casual contact. As per the state and territories government health order, you must not allow other people into your home or accommodation. Non-compliance with COVID-19 regulations is a criminal offence and can result in heavy penalties. 


Please note, as providers on the Blys platform are self-employed independent contractors and not employed by Blys; we are unable to mandate specific COVID-19 safety measures beyond adhering to relevant state or territory health orders.


Read the Provider Coronavirus Policy.