Right after your treatment, you can leave a rating / review for your service provider about your massage experience. 


Here's how:


Via App


  • Go to 'Past Bookings' then select the corresponding massage appointment that you wish to leave your review.
  • Click on 'Rate Therapist'




  • Just click on the stars that you want to give your service provider.
  • Leaving a message is not required but we encourage you to share with us your feedback about your experience. This will help us to improve the areas that we need to work on. :)
  • Click 'Submit Feedback'



The ratings are on a scale of 1 to 5 - where 5 indicates an 'amazing', and 1 indicates a 'very poor' experience.


When you give your therapist a 5 out of 5, this service provider will be automatically added to your "Favourites" list - which means he / she will be first notified of your next booking request.


You can check all the list of your favourite service providers. Just go to the 'Therapists' page then 'Favourites'


In case that you wanted your most recent therapist to be notified first, you may simply do so by choosing the 'Move Down' or 'Promote Up' option.





  • You will also receive an email from us like this:




  • In case that you give your service provider a 1 or 2 rating, our platform automatically adds the name of the service provider to your 'Blocked' list. This means - next time you book, the app ensures you don't get booked with that service provider again. 






To check:


  • Go to the 'Therapists' page
  • Go to 'Blocked'


 




Via Website


  • Go to 'Bookings' and click on the 'Past bookings' tab
  • Click on the Completed Booking



  • Click on 'Rate Therapist' 




  • Select the number of stars
  • Leaving a feedback / comment is also optional
  • Click 'Submit feedback' 





If you wish to update your review,


Via App

  • Go to 'Past Bookings' then select the corresponding massage appointment that you left the review / rating
  • Select the review / rating



  • Update your review / rating



  • Click 'Submit Feedback'





Via Website

  • Go to 'Bookings' and click on the 'Past bookings' tab
  • Click on the Booking you wish to update your review / rating



  • Click on 'Change rating'



  • Update your review / rating
  • Click 'Submit feedback'



  • Now your review / rating has been updated





You can find out how to 'add service provider to favourites' and 'block a service provider' on this page: Can I create my own list of service providers that I liked / disliked?


We encourage you to download the Blys Massage App as we have other features designed & built for a better customer experience.