This happens very rarely – but if / when it does, here are some tips;
- Wait until the client arrives and start then,
- Let the client know that you may still need to finish at the planned finish time as you may have other plans or clients after that booking.
In any case, if the client is running late, please let our Therapist Support Team know asap so they can coordinate it with your client and arrange an alternative best possible solution.
In the case of a ‘no-show’ (e.g. client never arrives, or arrives past the booking end time),
- You can leave as soon as it’s confirmed by Blys or the client that the booking will not go ahead, or if the client still hasn’t arrived after 20min.
If / when the client hasn't arrived after 20min:
- Go to your Pro App -> "Upcoming" -> Select the Booking
- Select "Abandon"
- Select "Client no show"
- Click "Confirm"
Practitioners will receive a "Confirmation of client no-show" soon as they have done these steps. On the other hand, clients will also receive an email advising them that you have indeed arrived at the location as planned and had to leave after 20mins.
You will still receive your service fee in full in order to compensate for the time you allocated for this booking. Your Reliability Rate on Blys will also be unaffected.
Whether it’s a no-show or a late start, rest assured that your income is always protected as per our Terms.