If you ever feel unsafe before, during, or after an appointment, or think the client location is not safe for you to provide your service when you arrive, you can and should simply leave and report it to our Practitioner Support team. Don't worry, you will still get paid as your income is safely secured with Blys - you’re not required by Blys to stay and provide your service. Your safety and peace of mind are the most important to us.
If you are in imminent danger or distress, call your local police immediately. Otherwise, contact Blys, we will respond within 4 hours with next steps.
The safety of providers using the Blys platform is everything to us. That’s why we have a rigorous screening and monitoring process in place.
All Blys clients must register a valid email, mobile number and credit card before they can make a booking request. These details are verified by Blys before we allow clients to make a booking.
Blys has a cutting-edge location tracking feature and we give providers a check-in / check-out system in their Blys Pro app so we know they've safely completed their appointment.
Blys contacts providers if they haven't checked out of an appointment within 40min of estimated appointment end time.
Providers can rate, review and block their clients after each appointment. You will never be matched with a blocked client ever again. Blys monitors these ratings, reviews and blocked clients in real time and act on them immediately where necessary.
Blys has a "Zero Tolerance" policy for inappropriate conduct. Any client that doesn’t comply with our client terms and guidelines, or have been flagged by a provider for inappropriate behaviour, is removed from our platform immediately and permanently. We have a unique technology in place to prevent the same client from creating another account, they are out for good.
Blys works closely with an independent investigation firm, the health commissioner and local police on safety related matters. Clients who are reported for inappropriate conduct are directly reported to the police by Blys to ensure a proper investigation and legal process has taken place and others in our community are safe from similar behaviour in future.
Blys offers providers who have reported to be a victim of such conduct, with access to support services.
Blys has a dedicated Trust & Safety Team who monitor and manage all safety matters 24/7. Our team responds to safety matters within 4 hours.
In addition, our helpline is available 7 days from 8am - 10pm via email, phone, live chat or SMS, if you need any assistance or have questions. We’re one call or text away.
NEVER share your contact details with clients and always use the chat feature in your Blys app or communicate via Blys customer service. If a client contacts you privately, Blys has no way of knowing what happened and won't be able to assist.
We're proud of the community we have created over the years and continue to innovate & invest in measures to keep our community safe for everyone. If you have any feedback or suggestions as to how we can improve our safety measures, please email our Trust & Safety Team at firstname.lastname@example.org.