Please note that our system sends automated notifications (email, in-app push notification, or text message) to clients when;
they first place their booking request online,
their booking is accepted by a service provider,
their service provider taps ‘on way’ button in the app,
and when the job is ‘completed’ by the service provider in the Blys Pro app.
You also don’t need to send a courtesy confirmation to the client after you accepted the job. As outlined above, that’s handled by our platform.
The idea here is to ensure we don’t create unnecessary texts / calls back and forth between the client and the provider. One of Blys’ core promises to the clients is that we offer a seamless booking experience that removes the need to make calls to service providers. Our vision for Blys is – to make getting a professional service a 1-hour process. Minimising communication between clients and providers is an important part of that promise.
- You'll then have the option to call the client once you're on you way.
Before accepting a direct booking request, you can also chat directly with your clients to offer alternative dates in case you are not available within their preferred time.
(This feature is available for Direct Bookings of clients to a service provider)
- Go to "Rebooking Requests"
- Click on "Message"